A while back I posted an article about using student emergency records to transfer known cell phone numbers into alumni databases in an effort to help data integrity. There were a few institutions that responded with affirmation that they were indeed doing this. I'd like to take an informal survey to see if other institutions have gone this route. If yes, how successful has it been towards your objective of updating your database- particularly your young alumni? If not, has there been legal hurdles within your institution? Has anyone changed the language in their data capturing process to avoid issues in this respect?
Here's the link to the original article.
http://phonathonblogger.typepad.com/ontheline/2009/03/using-student-emergency-records-to-bolster-cell-phone-numbers-in-database.html
If you would, please respond to this blog or e-mail me at jason.fisher@ruffalocody.com. I'll compile the results and share them in a later blog.
Many thanks!
I am an officer in both my undergraduate and grad school alumni associations. From a student/alumni/consumer point of view, this is a dangerous conflation of an essential public safety reason for collecting cell phone numbers with a non-essential solicitation. Over the course of a student's final semester, there are multiple opportunities for a school to present forms asking for a cell phone number together with other contact information - off-campus mail forwarding, commencement tickets, transcript requests, alumni association invitations, settling tuition bills, employment surveys, etc. At these opportunities, both the school and the student are envisioning a post-graduation relationship and the student would be most willing to receive future marketing at this time. There is no need to use the emergency database, which the student envisions as being used judiciously only for emergencies and would not normally envision being used later for marketing. Using an emergency database for marketing risks destroying students' trust in the school's discretion over their contact information and may turn potential donors into militant non-donors. Relying on an opt-out check box is very questionable legal justification and, even if perfectly legal, just very underhanded practice.
Posted by: Alumnus | December 13, 2010 at 06:01 PM
I have to agree with Alumnus. While I am not associated with a particular organization that would utilize a database for this purpose, it seems to me that this is overkill.
A database of employees and their cells makes a bit more sense - but not students. Who maintains the security of the data? Who has access to the data? In my own opinion this information could be misused easily.
Posted by: Jonathan | June 15, 2011 at 09:55 AM