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November 09, 2008

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Albert Melfo

Great article -- couldn't agree more. This topic is one of numerous caller management issues that I've been adamant about for years. The bottom-line is that being a student caller is a job. And, as student jobs go, it's an important one -- think of how very few people on campus have the access and authority to be able to speak directly to a university's alumni base! Student callers are compensated to perform jobs in which their employers have invested significant resources. We recruit and train them -- and pay them -- to serve as "ambassadors." We don't pay them to do homework.

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